about 18 days ago
Sent wrong items without consent and ignored customer service query
I ordered 2 units of Oxygen VIVA!e Cartridges in "Crush" (Order #2133). Instead, Paragon Products sent 2 units of a completely different scent ("Glow") without notifying me or asking for confirmation. Substitutions should never be dispatched automatically if stock is missing. I contacted customer service via email to resolve the issue and set account preferences against unauthorized substitutions, but my email was completely ignored. Poor fulfillment accuracy and non-existent customer support. UPDATE: Customer service reached out directly by phone to resolve the situation. They promptly arranged to send the correct "Crush" cartridges, allowed me to keep the items previously sent, and offered a 5% discount on my next order. I appreciate the quick and professional follow-up once the issue was escalated.
